Research

Insights

Point-of-view research on ERP selection, program risk, and AI in delivery, written for the people deciding whether to bring in outside help and how to use it.

When does an ERP program need an outside review?Free Gartner puts the share of recently implemented ERP initiatives that will fail to fully meet their original business case goals by 2027 at more than 70%. Seven signs tend to show up before a status report admits there is a problem, and they are checkable in a week.
What independent SI oversight actually checks Systems integrator fees run 40 to 60% of total implementation cost, the largest single line in most ERP programs, and the one with the least independent scrutiny once the contract is signed.
What decides an ERP program's five-year cost A five-year ERP program typically costs 3 to 5 times first-year software, and most of where a program lands in that range is decided during selection, before a single line of the build starts.